I’m always thinking about how to reduce friction and I get bristly when I see what should be forward-thinking people in arts organizations desperately clinging to old ways. Maybe they are just trying to keep their jobs (fair enough) but it’s at the expense of new models and most importantly, less friction.

I love that you identify friction as the thing. Totally get that. I’ve been fighting friction for years. Friction is not only how relic businesses try to keep the barriers up but it’s also how people in an industry deal with each other. People can create a lot of friction by how they treat others in their industry. I mean “people to people” friction as in “you aren’t part of the club, get out” which shows up in subtle or not so subtle ways (it even shows up at events like SXSW with “in crowds.”

When you say you can never believe in the methods of the past, I think believing the past can work amazingly well for people and businesses for a long time. The question for us is, do we want to “get out of the way if you can’t lend a hand for the times they are a-changin.”